Countertops Order Process

Step by Step Countertops Order Process

When you are ready to place your order with Factory Plaza, our expert staff will review each step of the countertops order with you to ensure a smooth buying experience without surprises or hidden costs.

Call us today for a free consultation:
Phone: 1-630-616-9999
Toll Free: 1-866-903-1626

Below are the simplified steps of the countertops order process.


– Customer contacts Factory Plaza.
– Customer choose stone color, edge profile, backsplash and other options.
– Estimate is done
– Templating / measurement is done, (cabinets must be installed).
– Contract is signed and deposit is made.
– Installation is scheduled (5-10 days).
– Installation takes 2 to 6 hours. Customer must be present at this time.
– After installation the final payment is made.


– The technician will visit your site within 1-3 days of your request.
– To schedule a measurement we need a signed contract with a payment or minimum of $100 fee that can be applied to your total balance for your project.
– To measure your countertops please remove all items from your tops to make the area easily accessible. Breakables such as lamps, vases, etc should be stored away.
– The Customer or the Customer’s authorized agent needs to be at site to specify all details and options including dimensions, backsplashes, sinks, hole cut-outs, edge profiles, stone color, overhangs, etc.
– Have your sink template ready.
– All base cabinets and other support for the stone need to be in place.
– To avoid substantial costs to customers, it is strongly suggested not to estimate sizes of countertops to be fabricated due to missing appliances or not installed elements. All appliances including a stove, refrigerator and dishwasher should be at the job site during measurement. Before any project can be templated and measured, all walls, cabinets, panels, moldings, fillers and apron/farmhouse sinks, outdoor grills, should be installed.
Customers have most problem due to missing elements and estimated sizes. If some elements are installed or moved after the measure date and before the installation, you may have problems with fitting the fabricated tops.

By | 2016-05-10T13:35:33+00:00 May 6th, 2014|Countertops Order Process|Comments Off on Countertops Order Process

About the Author:

Kitchen and bath expert, Passion for natural stones, granite, marble and hardwood kitchen cabinets. Over 20 years of experience in kitchen countertops and remodeling.
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