General Guidelines for your Return or Exchange:
New merchandise sold by Factory Plaza can be returned within 30 days of purchase, unless noted in our Return Policy Exceptions. Item must be in its original unused condition to be returned.
Returns for purchases must be with a valid proof of purchase.
25% restocking fee on kitchen hardware and accessories.
Cabinets and countertops are Non-Returnable and Non-Refundable.
Custom and Installed Products including cabinets, countertops or sinks are Non-Returnable and Non-Refundable.
If your order is eligible for online return, you’ll receive an authorization via email.
Order is Damaged or Missing Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact us within 15 days of delivery for resolution.